This is an opportunity to join an early-stage, fast-growing social enterprise with significant professional growth opportunities. Initially our Program Officer will play a key role in managing the launch and maintenance of our core program and as the scope of the role evolves, will go on to manage large sections of our program operations and shape the scope of our service.
The Role
An initial set of core responsibilities is likely to include:
Report directly to Program Associate.
Oversee facility level training to build capacity for implementation of mobile client feedback and subsequent quality improvement activities.
Provide direct technical assistance and mentoring to health facilities for continuous support on client feedback, quality improvement activities and system improvement.
Monitor the actions taken by facilities in response to client feedback.
Undertake qualitative and quantitative research with facility staff and clients – e.g., focus groups and interview programmes.
Building relationships with local government public healthcare managers to support oversight of quality improvement and service delivery improvements.
Skills and Experience
Bachelor’s degree in any subject, preference for Public Health, Business, Clinical Medicine, Social Work or similar
Prior experience working with healthcare workers and/or in primary healthcare facilities and/or in local government settings strongly preferred
Comfortable undertaking quantitative (e.g., basic surveys) and qualitative (e.g., focus groups) research programs. Able to communicate key takeaways.
Clear in both verbal and written communication forming opinions and justifications. Confident in giving public presentations and holding the attention of an audience.
Demonstrated ability to build trusted relationships with individuals from a range of backgrounds (e.g., community leaders, healthcare workers, government officials)
Proactively manages time and works efficiently setting priorities and personal deadlines for tasks Close attention to detail. Follows up on specific tasks without requiring prompts or intense oversight from manager
Competent working in the MS Office suite including Excel, PowerPoint and Word Fluent in English and Swahili
Attitude
Passionate about Afya Pamoja’s vision
Ownership: we don’t have the answers to all the challenges that we’re going to face. Our team members need to have the instincts to identify a problem and solve it with limited support.
Embodies a “Growth mindset”, the instinctive desire to grow professionally and develop new skills that also contribute to the long-term success of the organisation.
Entrepreneurially-minded: remain proactive despite a relatively high level of uncertainty and an evolving scope of work
Renumeration Package
Competitive annual salary.
Private medical insurance package.
25 days annual leave plus all Tanzanian public holidays.
